After-Sales Service Guide

Service Features

We adopt a no-registration design to protect user privacy:

• No account registration required
• No personal information collected
• Service credentials provided immediately after payment
• Fully anonymous service experience

Service Content

1. Technical Support

   • Installation and configuration guidance
   • Troubleshooting assistance
   • Feature usage consultation

2. Service Assurance

   • 7×24-hour fault response
   • Service availability guarantee
   • Rule update maintenance

Contact Methods

WeChat Support

• WeChat ID: private6688
• Service hours: Weekdays 9:00–18:00
• Response time: Usually within 2 hours

Email Support

• Email: service1@nullprivate.com
• Subject line: Please include “AdGuard Service”
• Response time: Within 1 business day

Service Credentials

After purchase you will receive:

• Admin dashboard access link
• Exclusive username and password
• Configuration guide document

Privacy Protection

We value user privacy:

• No collection of personal user information
• No marketing emails or SMS sent
• Strict adherence to Privacy Policy